Privacy Policy

1. Information We Collect

We collect personal information necessary to provide accurate junk removal estimates, dispatch our hauling teams, process payments, and communicate with you regarding your service.

• Contact Information: Your name, phone number, email address, and service address.
• Job Details: Photos or descriptions of items you submit for estimation purposes.
• Payment Data: Credit card or payment details collected securely at the time of service completion (we do not store raw credit card numbers on our local servers).
• Technical & Website Data: IP address, browser type, device information, and website interaction data collected via standard cookies and analytics tools.

2. How We Use Your Information

We use the personal information collected for the following operational purposes:

• To provide upfront estimates, confirm bookings, and dispatch crew members to your location.
• To send operational text messages (SMS) and email updates regarding arrival times, job status, and invoices.
• To process transactions and issue receipts for completed services.
• To respond to your customer support inquiries or photo quote requests.
• To improve our website functionality, service offerings, and local marketing campaigns.

3. Mobile Terms & SMS Privacy Policy

When you submit your mobile phone number on our website forms or quote requests, you consent to receive operational and transactional text messages (SMS) from Bee #1 Junk Removal Ltd.

• Zero Data Sharing: No mobile information or opt-in consent data will be shared with third parties or affiliates for marketing or promotional purposes under any circumstances.
• Message Types: Text messages are strictly limited to appointment reminders, quote estimates, arrival notifications, and customer support.
• Opt-Out & Control: You can opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly at (672) 339-7474. Message and data rates may apply.

4. Disclosure of Personal Information

We do NOT sell, rent, trade, or lease your personal information to third-party marketers. We may disclose your information strictly under the following limited conditions:

• Service Providers: Trusted third-party software partners (such as our CRM, dispatch platform, SMS routing carriers, and payment processors) that assist us in operating our business under strict confidentiality agreements.
• Legal Compliance: When required by law, subpoena, or government authority to protect our legal rights or ensure public safety.

5. Data Security & Safeguards

We employ industry-standard physical, technical, and organizational security measures to protect your personal information against unauthorized access, loss, misuse, or alteration. All web forms transmit data securely via SSL (HTTPS) encryption.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or business reporting requirements.

7. Your Rights & Access

Under applicable Canadian privacy legislation, you have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or withdraw your consent to our ongoing communication at any time, subject to legal or contractual restrictions.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our service operations, technology, or legal obligations. Any updates will be posted on this page with an updated effective date.